Privacy Policy

Last Updated: January 4, 2025

This Privacy Policy describes how GenPhoneFarm (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from genphonefarm.com (the “Website”) or otherwise communicate with us. For the purposes of this Privacy Policy, “you” and “your” refer to the user of the Services, whether as a customer, website visitor, or other individual whose information we collect.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on the Website, along with the updated “Last Updated” date. Please review this page periodically to stay informed of any changes.

How We Collect and Use Your Personal Information

To provide our services, we collect personal information from a variety of sources. The information we collect depends on how you interact with our Website and services.

In addition to specific uses mentioned below, we may use your information to communicate with you, provide or improve our services, comply with legal obligations, enforce terms of service, and protect our users’ rights.

Personal Information We Collect

Information You Provide Directly

  • Contact Information: Name, address, phone number, and email address.
  • Order Information: Name, billing and shipping addresses, payment confirmation, and contact details.
  • Account Information: Username, password, and security-related data.
  • Customer Support: Information provided through communications with us, such as support requests.

Information We Collect Automatically

We may collect information through cookies and similar technologies, including:

  • Device details, browser type, and IP address.
  • Usage patterns, including how you navigate our Website.
  • Network information and other interaction-related data.

Information From Third Parties

We may receive information from:

  • Service Providers: Payment processors (e.g., Stripe) for billing purposes and to fulfill your orders.
  • Advertising and Analytics Partners: These partners may collect information to better understand your interaction with our services and provide tailored marketing.

How We Use Your Personal Information

Providing Services

We use your personal information to:

  • Process payments and fulfill orders.
  • Create and manage accounts.
  • Send notifications related to purchases, returns, and transactions.
  • Coordinate shipping and facilitate returns.

Marketing and Advertising

We may use your personal information for:

  • Sending promotional communications via email, text, or mail.
  • Showing tailored advertisements on our Website and other platforms.

Security and Fraud Prevention

We use your personal information to:

  • Detect and investigate fraudulent or malicious activities.
  • Safeguard account credentials (e.g., username and password).

Improving Services

We use your feedback and data to enhance customer support and overall service quality.

Cookies

We use cookies to improve your experience on our Website. Cookies enable us to:

  • Store preferences and improve navigation.
  • Analyze user behavior for service optimization.
  • Deliver targeted ads via our advertising partners.

You can control cookie preferences through your browser settings. Please note that disabling cookies may limit functionality on the Website.

Our Website does not currently respond to “Do Not Track” signals. For more information on these signals, visit All About DNT.

How We Disclose Personal Information

We may share your personal information in the following circumstances:

  1. Service Providers:
    With third-party vendors who assist with payment processing, order fulfillment, shipping, data analytics, and IT management.

  2. Business Partners:
    With marketing and business partners to provide advertising services or personalized promotions.

  3. User Consent:
    When you authorize us to disclose information for specific purposes, such as social media integrations or shipment coordination.

  4. Corporate Transactions:
    In connection with mergers, acquisitions, or other business transactions.

  5. Legal Obligations:
    To comply with subpoenas, legal orders, or other applicable legal requirements.

  6. Protective Measures:
    To enforce terms of service, protect our rights, or ensure user safety.

Data Disclosure in the Past 12 Months

In the last 12 months, we have disclosed the following categories of personal information to third parties for the purposes outlined above:

  • Contact and account information.
  • Order and transaction details.
  • Usage data collected through cookies.

Security and Fraud Prevention

We implement security measures to protect your information from unauthorized access. However, no method of transmission or storage is entirely secure. If you suspect your account has been compromised, please contact us immediately.

Your Choices

You may:

  • Update your account details at any time through your account dashboard.
  • Opt out of receiving promotional communications by following the “unsubscribe” link in our emails.
  • Disable cookies via your browser settings.