Refund Policy for GenPhoneFarm

1. Product Quality Commitment:

  • Comprehensive Testing:
    100% of GenPhoneFarm products are thoroughly tested, installed, and undergo real-world testing before leaving our facility. This includes hardware, software, and stability checks in actual operational environments.
  • Spare Accessories:
    To ensure uninterrupted operations, each product includes spare accessories. This proactive approach helps you handle potential issues efficiently, saving time and resources.
  • Special Offer for Bulk Orders:
    For orders of 20 or more units, we provide an additional set of spare phones, enhancing backup capabilities and ensuring seamless operations.

2. Technical Support Policy:

  • Professional Consultation:
    Our expert technical team is always available to guide and assist you with product installation, usage, and maintenance.
  • Remote Support:
    We offer remote support via phone, email, or other online tools to resolve any technical issues promptly.

3. Return and Refund Policy:

  • No Refunds for Incompatibility or User Errors:
    Due to the nature of our products, which are rigorously tested and installed before delivery, GenPhoneFarm DOES NOT offer refunds or returns for cases where the product is incompatible with customer software/applications or for errors caused by improper use.

  • Manufacturer Defects:
    In the rare case of a manufacturer defect (highly unlikely due to our comprehensive testing process), please contact GenPhoneFarm’s technical support team immediately. We will review the issue and offer the best possible solution, which may include repairs or component replacements, if necessary.

  • Lifetime Technical Support:
    GenPhoneFarm is committed to providing lifetime technical support for all its products.

4. Contact Support:

If you have any questions or need technical assistance, please contact GenPhoneFarm through the following channels:

  • WhatsApp: 24h/24h
  • Email: info@genphonefarmvn.com
  • Working Hours:
    We are always ready to assist you. Please contact us, and we will respond within 48 hours (on weekdays).

Important Notes:

  • This policy applies to all GenPhoneFarm products.
  • GenPhoneFarm reserves the right to modify this policy without prior notice.