Shipping Policy

I. Scope of Application

This Shipping Policy applies to all orders placed on the genphonefarm.com website and delivered to countries outside of Vietnam.

II. Delivery Area

We deliver to the countries listed on our website. If your country is not listed, please contact us to confirm shipping availability and costs.

III. Delivery Time

  • Order Processing Time: Orders are processed within 2-3 business days (often sooner) after confirmation.
  • Shipping Time: Delivery times vary depending on the destination country and the chosen shipping method. Estimated delivery times will be displayed during the checkout process.

Note: Delivery times may be affected by external factors, including weather, customs procedures, pandemics, or other force majeure events. We will notify you of any delays.

IV. Shipping Fees

If additional shipping fees apply, GenPhoneFarm will contact you directly via WhatsApp to provide details.

V. Shipping Method

We partner with reputable and reliable shipping providers to ensure fast, safe, and efficient deliveries. The specific shipping provider is selected based on the destination and order characteristics.

Once your order is ready for shipment, we will create a WhatsApp chat group between you and the shipping provider. This chat group serves as a direct communication channel for:

  • Tracking your order status.
  • Resolving delivery inquiries.
  • Receiving support from the shipping provider during the delivery process.

VI. Order Tracking

You will receive real-time updates and direct communication with the shipping provider through the WhatsApp chat group after your order is handed over to the courier.

  • Track Directly: Monitor shipping progress in real time.
  • Communicate Easily: Contact the delivery team about timing, addresses, or any arising issues.
  • Receive Quick Support: Get timely assistance with any questions or concerns regarding your order.

VII. Checking Goods Upon Receipt

At GenPhoneFarm, all products undergo thorough checks before leaving our facility and are carefully packaged to ensure the highest quality upon arrival. Each order also includes spare accessories for your convenience.

  • Upon Delivery: Inspect the outer packaging for any signs of dents or damage during transportation.
  • If Issues Arise: Take photos of the damage and contact us immediately via:

Please note that we do not offer a return policy due to the rigorous testing and packaging process.

VIII. Contact

If you have any questions about this Shipping Policy, feel free to reach out to us via: