Terms of Service

I. INTRODUCTION

Welcome to GenPhoneFarm (“we,” “us,” or “GenPhoneFarm”). By accessing or using the genphonefarm.com website and our services, you agree to be bound by these Terms of Service (“Terms”). Please read these Terms carefully before using our services.

II. USE OF SERVICES

You agree to use our services only for lawful purposes and in compliance with these Terms. You must not use our services in any way that violates applicable laws or infringes the rights of others.

III. ACCOUNTS

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password. You agree to be accountable for all activities that occur under your account.

IV. PRODUCTS AND PRICING

We strive to provide accurate and up-to-date product and pricing information. However, we do not guarantee that all details are entirely accurate or current. Prices and product information may change without prior notice.

V. ORDERING AND PAYMENT

When placing an order, you agree to pay the full amount specified, including shipping costs (if applicable) and any taxes. Payments are accepted via the methods listed on our website.

VI. GUIDELINES FOR BULK ORDERS

For large quantity orders, we recommend starting with an initial order of one unit to:

  • Check Product Quality: Ensure the product meets your expectations.
  • Assess Shipping and Customs Clearance: Verify that shipping and customs processes run smoothly.

This initial order minimizes potential risks before committing to bulk purchases. Once satisfied, you can confidently place larger orders.

VII. SHIPPING AND DELIVERY

We will make every effort to deliver orders within the estimated timeframe. However, we are not liable for delays caused by factors beyond our control, such as natural disasters, pandemics, or shipping issues.

VIII. RESPONSIBILITY FOR SHIPPING

GenPhoneFarm’s responsibility ends when the goods are handed over to the shipping carrier and tracking information is provided.

  • Specialized Shipping Services:
    GenPhoneFarm offers cost-effective shipping options that may take 10-15 days. These methods do not include insurance for lost or damaged goods.
    From the moment the goods are handed to the shipping carrier, the risk of loss or damage transfers to the customer. GenPhoneFarm will provide assistance by sharing the carrier’s contact information but will not be responsible for compensation.

  • Import Issues:
    It is your responsibility to comply with your country’s import laws. GenPhoneFarm is not liable for goods detained or confiscated due to import violations.

IX. RETURNS AND REFUNDS

For details on returns and refunds, please refer to our full Return Policy.

X. INTELLECTUAL PROPERTY

All content on the website, including text, images, logos, and software, is the property of GenPhoneFarm or its suppliers and is protected by intellectual property laws.

XI. LIMITATION OF LIABILITY

To the fullest extent permitted by law, GenPhoneFarm is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services.

XII. ARBITRATION CLAUSE

All disputes related to these Terms will be resolved through arbitration under the Arbitration Rules of the Vietnam International Arbitration Centre (VIAC). The arbitration award is final and binding.

  • Negotiation:
    Parties must attempt to resolve disputes amicably within 30 days of receiving a written notice of dispute.

  • Arbitration Details:

    • Place of Arbitration: Hanoi, Vietnam.
    • Language: Vietnamese or English, as agreed by both parties.
    • Costs: Customers must advance all arbitration-related costs. The final allocation of costs will be determined by the arbitral tribunal.

XIII. GOVERNING LAW

These Terms are governed by and construed under the laws of the Socialist Republic of Vietnam.

XIV. CHANGES TO TERMS

GenPhoneFarm reserves the right to update these Terms at any time. Changes will take effect immediately upon posting on our website.

XV. CONTACT

If you have questions about these Terms, please contact us at info@genphonefarmvn.com